Cover Story: 2015 Mystery Shop Data

C-stores bring it! Embrace of foodservice sends scores soaring

Interior Cleanliness

DON ZIETLOW, Kwik Trip: “[Customers] want to come to a clean, friendly environment. They want to be appreciated. There’s no better way than to have a clean bathroom.”

Were the floors inside the store clean?

Chevron 99.0%
Cenex Zip Trip 96.8%
QuikTrip 94.2%
QuickChek 90.1%
Cumberland Farms 89.5%

 

Were all the lights you saw in the store working?

Cenex Zip Trip 100%
RaceTrac 100%
QuikTrip 99.0%
QuickChek 98.9%
7-Eleven/Alon 98.0%

 

Was the restroom clean?

Kwik Trip 96.1%
QuikTrip 94.2%
RaceTrac 92.4%
Cenex Zip Trip 90.5%
Cumberland Farms 90.5%