Cover Story: 2015 Mystery Shop Data

C-stores bring it! Embrace of foodservice sends scores soaring

Fountain Drinks

IAN JOHNSTONE, Cenex Zip Trip: “When we started remodeling our stores, we were going to have a consistent fountain offer. Yes, we knew there were limitations, but we needed to start [to] develop a program that we were proud of and that was consistent.”

Was the fountain drink area fully stocked with supplies?

Kwik Trip 100%
Chevron 99.0%
Cumberland Farms 99.0%
QuikTrip 99.0%
RaceTrac 99.0%

 

Were all flavors on the fountain-drink machine operational?

Cumberland Farms 97.1%
Cenex Zip Trip 96.8%
QuickChek 96.7%
Kwik Trip 92.4%
Chevron 91.1%

CONTINUED: Coffee, Sandwich Presentation & Employees