Cover Story: 2015 Mystery Shop Data

C-stores bring it! Embrace of foodservice sends scores soaring

Employees

JAMES HILL, Cumberland Farms: “The face of our company is our store team members, who represent our brand to our everyday guests. Each one of them takes pride in their appearance and understands that they are our brand ambassadors.”

Were all on-duty employees wearing a uniform, including a nametag?

Cumberland Farms 100%
QuikTrip 100%
Kwik Trip 98.1%
RaceTrac 97.1%
QuickChek 96.7%

 

Were all on-duty employees well groomed?

Cenex Zip Trip 100%
Chevron 100%
Cumberland Farms 100%
Kwik Trip 100%
QuikTrip 100%
Mapco 100%
RaceTrac 100%